we care about your safety

Health & safety protocols

The time is here! We are now open and we are so excited to see you. To accommodate our new “normal” we will be implementing the following practices to keep you safe during your visit with us. See all of our new policies below.

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HiPower House - COVID-19 safe workout

#1: Sign-ups & memberships

At this time, we will not be accepting walk in visits. We ask that you please purchase your class and package ahead of time, before arriving to the studio. We will not have a check in station. Your instructor will be checking you in.

  • • Please do not come to class if you are sick, experiencing any symptoms or have been exposed to someone who has been sick.
  • • Our cancellation policy is still in effect, but if you are sick, please email, text or call us to let us know. We do not want you coming to class if you are feeling sick to avoid a late charge.

#2: New studio protocols

Please arrive 5 to 10 minutes early and wait outside of the studio. Your instructor will be doing contactless checkins at this time. Late arrivals will not be permitted after class starts. No exceptions.

In fairness to your teammates, instructors cannot step out to conduct our new contactless check-in process once class has started. Due to our new contactless check-in process, late cancellation and no-show fees will be strictly enforced. No exceptions. Class switches will not be permitted.

  • • It is requested that shoes are off prior to entry - once you’ve been checked in, take all belongings and place them inside the well of your Megaformer. All belongings must fit under or directly next to your machine - they cannot be placed in other areas of the studio.
    Keep it minimal: Keys, wallet, shoes, towel, water. Less is more!
  • • All staff and clients will be screened prior to class. Temperatures will be taken with a no-touch thermometer and hand sanitizer will be dispensed at the door.
  • • Please arrive at the studio ready to work out.
  • • Grippy socks are mandatory. No exceptions. If you do not have a pair, you will be required to purchase a pair in order to participate in the class.
  • • Please practice social distancing at all times in the studio.
  • • Our Megaformers have been positioned to accommodate social distancing. Our studio will be limited to 8 clients.
  • • There will be limited hands-on corrections during your workout, your permission will be requested prior to class.
  • • We ask that all modifications be made on the same end of the Megaformer that the rest of the class is using in order to maintain social distancing protocols throughout class. Our instructors will be happy to assist you with this and provide you alternatives.

#3: Cleanliness measures

Our studios will be fully stocked with EPA approved cleaning materials only for use against all bacteria and viruses. A professional cleaning service will thoroughly clean and disinfect the studios in its entirety after hours. All cleaning materials they use will be EPA approved as well.

  • • Our staff will disinfect all commonly touched surfaces throughout the studio between every class, including door handles, countertops, bathroom sink and toilet fixtures, water stations and light switches.
  • • To allow our staff to carry out additional sanitization procedures between classes, we are asking all clients to thoroughly wipe down the Megaformers, the wells and poles if used and exit the studio promptly. We love you and we love to chat with you, but social gathering in the studios will not be permitted until further notice. We sincerely appreciate your understanding and your assistance with keeping our cleaning standards high!
  • • Hand sanitizer will be available in multiple locations.
  • • We will have an air purification system sanitizing the air at all hours. This purifier is approved to kill 99.99% of all aerosolized bacteria and viruses, including COVID-19.
  • • Socks will still be available for purchase. All sales will be final. Please note that HiPower is a cashless business so all purchases will be charged to your credit cards on file with the studio.

Our community is our family

We understand these times are challenging. We're here to provide you the safest and best space to workout and to better you both physically and mentally. With no way to predict what will happen, the best way we can do is respond and adapt to the situation develops, with nothing but your safety in mind.

If you have questions or concerns, please reach out below.

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